Very often, the realization of a CRM initiative is startet before clear goals and strategies exist. Confusioni as to the content, use and priorities are the result. With VMS CRM Assess, the current customer orientation of a company can be examined and clarity about potentials, requirements and possible solutions can be found. On the basis of VMS CRM ASSESS, the system planning is made togehter with the customers.

The process analysis and planning of your CRM solution takes place here. Your individual requirements are matched with system functions and the interfaces to the existing IT are defined. Goals, requirements and results are documented in a system specification as a basis for the implementation.

On the basis of the system specification, the adaptation of the standard processes happens according to your individual requirements. This is done in the prototyping, so the project team can monitor and test the development. Constant “quick wins” occur which make both the system knowledge and the system introduction significantly easier.

After the implementation is finished, “your CRM system” is provided to the pilot team for a final test. The first experiences with the handling of the new system are collected. Possibly necessary changes can be recognized early and then implemented.

The system implementation, the so called “go live”, starts with the user training. With the PART training concept that has developed over the years, you can make sure that your users can understand the use of your CRM solution fully and can get the necessary knowledge and skills to use your CRM effectively and efficiently.

Already during the implementation and also during operation, the PART Solution Center takes care of the questions of your users and informs you both about new functions and also system updates. To secure your investments, the services of the PART CRM team are available to you.